Refund policy

At SPOON DOG, the well-being of your dog and the quality of our botanical treats are our highest priorities. We deeply value the trust our community places in us, and we hold every small batch we create to the highest standard.

If you have any concerns about your order, here is our simple process to make it right:

• Step 1: Contact Us — Email: support@spoon.dog OR WhatsApp: +852 9222 1576 within 7 days of receiving your delivery.

 

• Step 2: Share the Details — Kindly include your order number, a brief description of the issue, as well as clear photos of the products.

 

• Step 3: Quick Resolution — We personally review every concern on a case-by-case basis. Shipping faulty items back to us may not always be necessary, and we will arrange a replacement or refund for any quality defects.

 

• Step 4: Processing Time — If a refund is issued, the funds will automatically be credited back to your original payment method within 7-10 business days.

 

SPOON DOG reserves the right to make the final decision on all return, replacement, and refund requests.

Exchanges

To maintain the strict hygiene and purity of our delicately crafted botanical treats, we are unable to accept exchanges once an order is fulfilled. If you need assistance choosing the perfect formula for your dog, please contact us — we are always happy to help.